Here you find the answers to most questions.
If your question is not there, please send a message!
Ordering and shipping
How long does shipping take?
All items are shipped from Germany. I ship worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.
Most items are made to order and ship within 3–7 business days. Items such as vests and custom orders can take longer, up to 14 days. Ready-to-ship items go out within 2–3 business days. You’ll receive a tracking number when your order ships.
Express options are available on request. Contact me if you're in a rush!
My items did not arrive
My items did not arrive
I’m so sorry! Please contact me directly so we can sort it out.
About the products
How are Rubber Bear products made?
Everything is made by myself in Berlin.
The raw material: inner tubes, are collected from local bike shops that are eager to give it away. Other materials such as fabric, rivets, rings etc. are sourced locally if possible, and preferably upcycled as well.
Can I request a custom order?
Yes! I welcome custom orders. You can see here (link) a slideshow of various custom orders made so far.
Of course, not everything is possible. Just shoot me a message and we talk!
Will my item look exactly like the picture?
Will my item look exactly like the picture?
Since all items are made from upcycled materials, variations in texture or finish are normal.
Some items like the wallet wristbands and the apocalypse vests, are all completely different and unique.
Returns & Customer Service
Can I return my order?
Yes, you can return your order within 14 days if unused.
What if my item does not fit?
If you received an item which is not the size you ordered, you can send it back and we will return the correct size at no cost.
However, if you made a mistake with measuring, you will have to pay for the postage costs yourself. Therefore, please always follow the measuring guidelines and if in doubt, send a message!
My items arrived damaged!
My items arrived damaged!
I’m so sorry! Please contact me within 3 days of delivery with photos so we can sort it out quickly.
Payments and VAT
Do I receive an invoice?
Do I receive an invoice?
Every order made through this website receives an invoice.
Other
Can I follow your work elsewhere?
Can I visit your store?
Unfortunately I do not have a store.
However, you can find me regularly at markets, such as the Kinky Market Berlin.
I also organise monthly open studio days.
For updates you can follow my instagram or subscribe to my newsletter (link)
Still have questions?
Still have questions?
Email me at [your email] or use the contact form — I'm happy to help!